Frequently Asked Questions

Yes, we deliver on Sunday to Kilkenny and Waterford. For orders outside of these counties DPD will deliver your meals on Tuesday between 9am and 6pm. Our delivery team will send you an email/text with an estimated delivery time and also your tracking number so you can see exactly where your order is on route. Our food is delivered in a temperature controlled box. Please provide any further delivery information in the “Comments” section of your order if necessary.

Yes, we aim to cater for all your dietary requirements. Please add a note in the comments section on your order page or alternatively get in touch to discuss your needs. We are available online 7 days a week to assist.

We recommend freezing meals after 5 days. Salads and some breakfast options are not suitable for freezing. Ensure that frozen meals are defrosted overnight before consumption.

If you know in advance, we can deliver to a neighbour or an alternative address nearby. If you require any special delivery request, put them in the comment box at the check out page.

Our black containers are recyclable. The plastic film should be disposed of in general waste.

Unfortunately, after the order is placed, there is no modifying the order or the payment options. Please make sure to use your code on your next order with us

Unfortunately, after the order is placed, there is no modifying the order or the payment options. Please make sure to use your code on your next order with us

Yes, we use Stripe (the fastest growing payments company in the world and an Irish company at that!) so your details are completely safe!

Nationwide

The cut off for ordering is 9am Friday. Orders are delivered to Kilkenny & Waterford on Sundays. Deliveries to the rest of the country will be made between 9am and 6pm each Tuesday via DPD couriers.

Meals can be reheated using a microwave or oven, our packaging is safe in both. Please follow the instructions on each package.

Subscription Questions

No, we do not lock you into any contract. With Dinners for Winners subscription meal plans you can pause or cancel at any time you may need to. All you have to do is log in to your account and choose whether to pause or cancel. 

Please make sure if you are making any changes to your order/account to do so before YOUR NEXT RENEWAL ( This is the day and time of your initial sign up) DIRECT DEBIT to make sure it comes into account for the following week. 

If the changes are made after this day they will not be recognised for the coming week. 

You just need to login to your account and click the button that says “Cancel” this will stop all payments from being processed.

Yes! If you would like to pause your subscription for any reason, simply login to your account and click the Suspend button this will pause your subscription payment until it’s reactivated. Just make sure that you make these changes before Friday 9am. Then to un-pause the subscription click the Reactivate button.

Once you have signed up you will be debited immediately and every week on the day corresponding to the purchase. I.e If sign up on a Thursday you will be debited each Thursday going forward. 

If you order has already renewed and you need to make a change to (delivery address, or ingredients in the plan) these changes must be sent by request to : orders@dinnersforwinners.com BEFORE Friday at 9am (or your renewal day/time) in order for these changes to come into affect. 

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