TERM & CONDITIONS
3.6 Subscription Services
For the customer’s convenience, we offer a subscription service by which you choose a meal plan on our website and we send those meals to your selected location on a weekly basis. It is not an issue if you want to change your plan by upgrading or switching to an alternative package, but by doing so you authorise Dinners for Winners to debit the higher or difference in € from your account then and on a weekly basis.
If we should have to issue a refund to you, we aim to do so within 7 – 10 working days. If, on delivery, you find that any products are damaged or are in an unacceptable condition, then you must inform us as soon as possible so that we have the opportunity to inspect the Product. We will not be responsible for any Product which is damaged or faulty as a result of your failure to store the Product appropriately. In the case that, at our discretion, we find that the Product delivered is not up to standard, we will send replacement products to you immediately. There are no other refunds unless otherwise stated.
Subscription customers have the ability to select, alter, or cancel a meal delivery at any stage prior to the weekly cut-off time of THURSDAY 11:00 pm. Order cancellations must be submitted prior to the cut-off time to take effect for the next week’s delivery. After the cut-off time, orders are unable to be cancelled or modified. Unless Dinners for Winners are notified by the subscriber prior to the cut-off time, Company will prepare and deliver the meals selected in congruence with subscription terms and will therefore bill the credit card on file in accordance with our normal billing procedures.
Before consuming any products from Dinners for Winners please note that we make a range of dishes in our kitchen and we cannot guarantee any products sold on our website are completely free from any allergen such as milk, egg, gluten, soy, peanuts, sesame seeds, tree nuts, shellfish, fish and lupin.
Although we purchase all our fish fillets boneless, our supplier cannot guarantee the 100% removal of all bones. So, we do advise caution when consuming the fish meals as they may contain bones.
Dinners for Winners accepts no liability to any allergic reaction caused as a result of consuming our products. If you are unsure about any of the information provided above, please consult your doctor.
Ingredients are subject to change due to supplier stock levels. In the event that we are unable to provide an exact item, we then provide the closest possible replacement for that meal.
Whilst we try our very best to ensure the correct time of delivery for your meals, unfortunately, you may receive your delivery outside of our stated delivery window. This can occur but not often, due to high volumes of deliveries, traffic conditions and weather conditions that are unfortunately out of our hands.
Images on website are only a guide to what food may look like. Food may look different and slightly vary. Exercise and correct diet are essential to achieve and maintain weight loss.